Frequently Asked Questions
Everything you need to know about HomeFitnessCode products, shipping, and service.
How long does shipping take for heavy gym equipment?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your equipment leaves our warehouse.
Do your treadmills and bikes come with a warranty?
Yes, all HomeFitnessCode motorized equipment comes with a 12-month structural warranty. This covers manufacturing defects and electronic components under normal home use conditions.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging. Please note that return shipping costs for large fitness equipment may apply.
Is the equipment difficult to assemble?
Most of our products, including our vibration plates and folding treadmills, arrive 90% pre-assembled. Each product includes a comprehensive manual and all necessary tools for a quick 15-30 minute setup.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost of your home gym.
Do you offer technical support if I have trouble with my machine?
Absolutely. Our dedicated customer service team is available via email and live chat to assist with troubleshooting, maintenance tips, or replacement parts to ensure your workouts remain uninterrupted.